Frequently asked questions - St. Petersburg

Apartments

What equipment should I expect to find in the apartment?

Our apartments are all fully furnished and equipped. All apartments include a kitchen or kitchenette equipped with cutlery, crockery, kitchen utensils, and also clean bed linens, bath towels, kitchen towels and toilet paper. Moreover, cutlery, bed linen and towels in the apartment are prepared only for the number of people stated in the contract. Internet connection availability varies. Heating, water and electricity charges are always included in the rental price.

Do you have a minimum reservation period?

Yes. We have 2 nights minimum reservation period.

Can I extend my stay?

Yes, but it is conditional on availability. 

When is check-in and check out?

Check in time is 15:00 unless previously agreed upon with Forenom. Check out time is 12:00 unless previously agreed. Please inform our customer service in advance if you  arrive before or leave after the standard hours. 

What if my arrival is delayed?

If your arrival is delayed, for any reason, please contact our customer service. We will reschedule transportation or key delivery.

How will I get the key(s) to the apartment?

You can come to our office during opening hours to pick up the keys (Monday to Friday from 10am-6pm. Address: Nevsky Prospekt 1, office 625. Second option is to reserve driver from Forenom. Driver will pick you, drive to the apartment, hand over the keys, and introduce the apartment. For arrivals out of the agency's opening hours, the customer is recommended to choose this service and reserve a driver.  Third option is to order key delivery& introduction, in which case Customer meets company representative at the address of apartment in question. Same options are in use on the day od departure. 

What services do you offer?

We offer cleaning service, linen change and trasportation service.  Please find more details about additional services available at the front page. 

Transportation

How do I find the apartment?

The easiest and most convenient way is to book the transportation directly from Forenom. Our driver will drive you directly and safety to the apartment. You will be also provided with the  address of the apartment so you can take a taxi by as well. If you are already familiar with city of Saint Peterburg, travelling with lightweight load and if you are our regular customer, metro is a convenient way of moving.

Why should I book the transportation?

Nevertheless the metro is convenient, you should take into account that metro is without any exceptions extremely crowded and not suitable for passangers with heavy luggages or gear. Public trasportation is good but however not recommended for first-timer who doesn't speask russian. Our driver knows the city and provide your safe and accurate transportation. If you wish not to book transporation and experience trouble in finding the address, our customer service is ready to assist you by our best capability.   

How will I spot the driver?

You will be met by our driver holding a sign with name Forenom on it. If you arrive on an international flight, into Pulkova I, you will met at the airport exit. If you arrive by train you will  meet next to your carriage (you should let us know the carriage number). The driver will wait for free up to one hour. Drivers contact information and 24/7 customer servie number is given to you in the vertification, so if you arrive exceptionally late, inform us as soon as possible.  Cancellation of the transportation should be informed no later than 24 hours to the arrival time. 

Paying and booking an apartment

How can I pay an appartment?

You can pay in cash or by Visa/ MasterCard in our office, or through electronic transaction system (UCS), in cash to the company representative when arriving or by bank transfer onto our bank account.

I rather want to pay by bank transfer. Is this possible?

Yes. If you prefer pay by bank transfer please contact us and we will send you an invoice with our bank details. 

How can I book an apartment?

First you are asked to choose an apartment most suitable for your demands and requirements and fill request/ inform on the website or by calling to our customer service. After the confirmation of the availability, our customer service will send you terms of payment by e-mail within 12 hours. If the apartment in question happen to be occupied, we will offer for your consideration an alternative option compliance with your original requests. In order to book the apartment you are expected to pay the security deposit as guarantee within 24 banking hours from the moment your confirmation was submitted. Otherwise your booking will not be valid. You are always welcome to inquire instantly available apartments upon arriving Saint Petersburg.   

When do I get my deposit money back?

After all the keys are returned to Forenom and we have checked and approved that the apartment is tidy and none of the equipment is missing or broken. Deposit money will be fully refunded to you no later than one week from the day of your departure. All the invoices must be paid and if it isn't so, Forenom will use the deposit to cover all the outstanding debts.

Can I have written contract and payment receipt?

Yes, of course.

What happens if I need to cancel my booking?

If you wish to cancel your booking, you can do so up to 31 days prior to the date of arrival at the free of cost and up to 30-15 days prior to the date of arrival at the cost of 50% of the payments. Any booking cancelled 14 days prior of the date of arrival are not refundable. If you do not inform us of your cancellation, all charges paid for the requested services are not refundable.  

Visa

What can you tell about the visa protocol?

All foreigners visiting Russia need to have a valid Russian visa. Visa is a special document that grants you a permit to enter and to leave the Russian Federation during a specified period of time. Children apply for separate visas if they travel on their own passports.

Where do I get a visa?

To apply for a Russian visa, you will need to submit certain documents at the Russian consulate. Usually the documents include your original passport, 1-2 passport photos, 1-2 Russian visa application forms, an HIV test if you are applying for a business visa (tourist visa applications do not require this) and of course, the visa invitation, so called voucher. Although it is possible to arrange your own Russian visa, most travelers choose to turn to professional service to do the work.  Since Russian visa also involves getting a Russian invitation, you are recommended to use agencies that can provide such services.

Can you suggest any agencies to whom I could turn to?

We are happy to recommend you Russian Tours Lahialuematkat.

I have heard that foreigners are obligated to register upon arrival, what is this about?

According to Russian immigration legislation, all foreigners staying in Russia for more than 3 working days, must have their Russian visas registered for the entire period of their stay. The registration fee is included in the price and Forenom will perfom the registration.

How will I find you in St. Petersburg?

Our office is located opposite Hermitage Museum, in the address: Nevsky Prospekt 1, office 625, 6th floor. Please indicate your matter with the company Forenom in order to entrance through security surveillance.